What is managed IT services?

Managed IT services is outsourcing your IT support and management to a specialist provider. Instead of hiring internal IT staff, you get a whole team of experts for a fixed monthly fee. This includes help desk support, monitoring, maintenance, security, and strategic guidance.

How much do managed IT services cost?

Managed IT services are typically priced per user per month, ranging from $100-200 per user depending on the level of service and security included. This is usually more cost-effective than hiring internal IT staff, especially for businesses with 10-100 employees.

What's included in managed IT support?

Managed IT support typically includes unlimited help desk support, 24/7 system monitoring, patch management, antivirus and security, backup management, Microsoft 365 administration, network support, and strategic IT planning. Hardware and project work are usually quoted separately.

How quickly do you respond to IT issues?

We aim to respond to critical issues within 15 minutes and standard requests within 1 hour during business hours. Our monitoring systems often detect and resolve issues before users even notice them.

Home / Services / Managed IT

Your IT department, without the overhead

Focus on running your business. We handle the technology that keeps it moving.

Most businesses don't need a full-time IT person. What they need is someone who picks up the phone when things break, keeps systems secure and updated, and makes sure problems get solved before they become outages.

That's what we do. We become your IT department - monitoring your systems around the clock, handling the day-to-day requests from your team, and planning ahead so technology helps your business instead of holding it back.

One monthly fee. No hourly billing. No surprise invoices. No guilt for calling with questions. Your staff call us directly when they need help, and we actually answer.

Our Plans

Choose your level of support

From monitoring-only to fully managed, pick the plan that fits your business.

RMM Plan

POA per workstation/month

Remote Monitoring & Maintenance

Continuous device health monitoring
Proactive issue identification
Real-time alerts for anomalies
Automated Windows patching
Monthly health reports
Discounted rate for additional services

Helpdesk Plan

POA per workstation/month

Remote Support & Management

Everything in RMM Plan, plus:
Unlimited remote support (business hours)
Software & hardware troubleshooting
Software installations & updates
Network device maintenance
Regular security assessments

Comprehensive Plan

POA per user/month

Full IT Management

Everything in Helpdesk Plan, plus:
Anti-virus & EDR licensing
Microsoft 365 backups
Client portal access
Domain hosting & SSL certificates
vCIO services included
Network & infrastructure management

Other Options

Not ready for a managed plan?

We also offer flexible options for businesses with different needs.

Project Work

Quoted per project

One-off Projects

Migrations and upgrades
IT audits and assessments
New system implementations
Infrastructure deployments
Fixed scope and pricing
No ongoing commitment

Monitoring Only

POA per device/month

Eyes on Your Systems

24/7 system monitoring
Real-time alerts and notifications
For businesses with internal IT
We watch, you respond
Escalation when needed
Monthly reporting

Budget Friendly

Pay per ticket

Monitored + On Demand

24/7 monitoring included
Security bundles available
Support when you need it
Pay only for assistance
No minimum commitment
Ideal for small teams

What's Included

Everything your business needs

All the day-to-day IT operations, handled by our team so you don't have to think about it.

Support & Helpdesk

Unlimited phone and remote support
Password resets and account unlocks
Software troubleshooting
Hardware diagnostics
New starter setup and offboarding
User training and guidance

Monitoring & Maintenance

24/7 system monitoring
Windows updates and patching
Antivirus and security management
Backup verification
Performance optimisation
Proactive issue detection

Microsoft 365

User and license management
Shared mailboxes and groups
Teams configuration
SharePoint and OneDrive support
Security policy enforcement
Email and calendar troubleshooting

Network & Infrastructure

Firewall monitoring
WiFi troubleshooting
VPN access management
Printer and peripheral support
Connectivity issue resolution
Network documentation

How We Work

IT support that actually works

We've heard the horror stories. Providers who take days to respond. Hourly billing that discourages asking for help. Lock-in contracts that trap you with poor service.

We do things differently. When you call, we pick up the phone. When something breaks, we fix it properly - not just quickly. When you have questions, there's no billing timer running in the background.

Your team gets to know our team by name. No call centres, no ticket queues, no starting from scratch every time something goes wrong.

Our Approach

Unlimited support Call as often as you need. No per-ticket fees.

Fast response We actually answer the phone and respond quickly.

Proactive monitoring We often know about issues before you do.

Plain English No jargon. We explain what's happening.

Fair pricing Fixed margins on procurement. Transparent agreements.

Why Clients Choose Us

IT that grows with you

Our clients aren't just buying IT support. They're getting a team that understands their business, plans ahead, and helps them make smarter technology decisions.

Some of our first clients from 2004 are still with us today. That kind of relationship doesn't happen by accident. It comes from doing good work, being honest about what you need, and always picking up the phone.

Predictable costs One monthly fee covers everything

Real expertise Microsoft certified engineers

Local team Auckland-based, NZ owned

Long-term partnership We plan for your future, not just today

Ready to talk?

We'll have an honest conversation about your current situation and whether managed IT makes sense for you.

No obligation. No sales pitch. If we're not the right fit, we'll tell you.

What are you interested in?

Fully Managed One-off Projects Monitoring Only Monitored + On Demand

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