Home / Services / Managed IT
Your IT department, without the overhead
Focus on running your business. We handle the technology that keeps it moving.
What are managed IT services?
Managed IT services is the practice of outsourcing your organisation's IT support, monitoring, security, and infrastructure management to a specialist provider for a fixed monthly fee. Instead of employing internal IT staff, you get an entire team of engineers who manage your technology environment, respond to issues, and plan strategically — typically at a lower cost than hiring equivalent in-house expertise. In New Zealand, managed IT services typically cost between $100–$200 per user per month depending on scope and complexity.
Most businesses don't need a full-time IT person. What they need is someone who picks up the phone when things break, keeps systems secure and updated, and makes sure problems get solved before they become outages.
That's what we do. We become your IT department - monitoring your systems around the clock, handling the day-to-day requests from your team, and planning ahead so technology helps your business instead of holding it back.
One monthly fee. No hourly billing. No surprise invoices. No guilt for calling with questions. Your staff call us directly when they need help, and we actually answer.
Our Plans
Choose your level of support
From monitoring-only to fully managed, pick the plan that fits your business.
- Continuous device health monitoring
- Proactive issue identification
- Real-time alerts for anomalies
- Automated Windows patching
- Monthly health reports
- Discounted rate for additional services
- Everything in RMM Plan, plus:
- Unlimited remote support (business hours)
- Software & hardware troubleshooting
- Software installations & updates
- Network device maintenance
- Regular security assessments
- Everything in Helpdesk Plan, plus:
- Anti-virus & EDR licensing
- Microsoft 365 backups
- Client portal access
- Domain hosting & SSL certificates
- vCIO services included
- Network & infrastructure management
Other Options
Not ready for a managed plan?
We also offer flexible options for businesses with different needs.
- Migrations and upgrades
- IT audits and assessments
- New system implementations
- Infrastructure deployments
- Fixed scope and pricing
- No ongoing commitment
- 24/7 system monitoring
- Real-time alerts and notifications
- For businesses with internal IT
- We watch, you respond
- Escalation when needed
- Monthly reporting
- 24/7 monitoring included
- Security bundles available
- Support when you need it
- Pay only for assistance
- No minimum commitment
- Ideal for small teams
What's Included
Everything your business needs
All the day-to-day IT operations, handled by our team so you don't have to think about it.
Support & Helpdesk
- Unlimited phone and remote support
- Password resets and account unlocks
- Software troubleshooting
- Hardware diagnostics
- New starter setup and offboarding
- User training and guidance
Monitoring & Maintenance
- 24/7 system monitoring
- Windows updates and patching
- Antivirus and security management
- Backup verification
- Performance optimisation
- Proactive issue detection
Microsoft 365
- User and license management
- Shared mailboxes and groups
- Teams configuration
- SharePoint and OneDrive support
- Security policy enforcement
- Email and calendar troubleshooting
Network & Infrastructure
- Firewall monitoring
- WiFi troubleshooting
- VPN access management
- Printer and peripheral support
- Connectivity issue resolution
- Network documentation
