How we work
Predictable. Accountable. Human.
We've learned that good IT isn't about heroics - it's about consistency. Systems monitored, changes planned, documentation maintained, people trained.
When something needs attention, you talk to someone who already knows your environment. Not a call centre. Not a ticket queue. Real people, in Auckland, who take ownership.
Clear ownership
One team responsible for everything
15-minute response target
For critical issues during business hours
Full documentation
Your environment, mapped and maintained
Quarterly reviews
Aligned to your business, not just tickets
How we work with clients