09 974 2379 Remote Support Client Portal Australia site

Home / Who We Help

The kind of businesses we serve

We work best with organisations that value reliability over the cheapest price.

Businesses between 20 and 500 people

That's the size where IT becomes genuinely important, but you're not big enough to need a massive internal IT department. You need systems that work reliably, security that actually protects you, and a partner who understands your business well enough to give good advice.

Smaller organisations often don't have the budget for proper IT infrastructure. Larger enterprises usually have their own internal teams and just need specialist help. The middle ground, that's where we add the most value.

Most of our clients have somewhere between 50 and 200 staff. They've grown past the point where the "tech-savvy person in the office" can handle everything, and they need professional support. Many have an internal IT person or small team who we work alongside, handling the complex stuff while they focus on day-to-day operations.

20-500
Typical organisation size
350+
Active client organisations
15+ years
Average client relationship

Where we have deep experience

We've worked across most industries over the past twenty years, but there are sectors where we've built particular expertise. These are the areas where we understand not just the technology, but the business context and regulatory requirements.

Professional Services

Law firms, accountants, consultancies, engineers. You handle sensitive client information and face regulatory requirements around data protection. Your people work flexibly, often from client sites or home. We understand the compliance pressures and the need for systems that work reliably whether you're in the office or not.

Healthcare & Medical

Medical centres, specialists, allied health providers. Patient data requires serious protection, and you're navigating complex compliance requirements. We help you meet those obligations while keeping systems accessible to the clinical staff who need them. Downtime isn't just inconvenient in healthcare. It affects patient care.

Manufacturing & Distribution

Production facilities, warehouses, logistics operations. Your IT extends beyond desks to factory floors, and you often have legacy systems that need to keep running alongside modern infrastructure. We understand the operational realities of businesses where downtime means production stops.

Not-for-Profits

Charities, community organisations, NGOs. You need to protect donor information and meet regulatory requirements, often with limited budgets. We help you get proper IT infrastructure without breaking the bank, and we understand that every dollar spent on technology is a dollar not going to your mission.

Growing Companies

Scale-ups and established businesses expanding rapidly. Your IT needs to keep pace with growth, and decisions made now will shape your infrastructure for years. We help you build foundations that scale, avoiding the common mistakes that create problems when you're twice the size you are today.

Who we work best with

We're not the right choice for everyone, and we'd rather be honest about that upfront. We work best with organisations that see IT as an investment rather than just a cost, and who value reliability over finding the absolute cheapest option.

Our best client relationships are partnerships. You know your business better than we ever will. We know IT better than you need to. Together, we make good decisions about technology that supports your goals.

If you're looking for someone to just keep the lights on as cheaply as possible, there are providers who do that. If you want a team who proactively improves your environment, tells you about problems before they happen, and helps you make smart technology decisions, that's what we do.

Good fit

You want a long-term partner, not just a vendor
Security and reliability matter to your business
You value honest advice over what you want to hear
You're willing to invest in doing IT properly
You want proactive improvement, not just firefighting

Not the best fit

You're primarily looking for the lowest price
You only want support when something breaks
You prefer to manage everything internally
You need a provider with local presence outside NZ/AU

Sound like your kind of partner?

Let's have a conversation about what you need.