Home / Remote Support
To begin a remote support session, phone +64 9 974 2379 to speak with a technician who will provide credentials and session instructions.
Pricing: Remote support is charged at a rate of $159.00 p/h + GST. A minimum service charge of 15 minutes applies.
Our remote support tools allow our technicians to securely connect to your computer and resolve issues quickly. Download the appropriate tool for your operating system below.
Security Notice: Only download and run these tools when instructed by a Belton IT Nexus technician. Never share the session code with anyone other than our support team.
Belton OnDemand Agent for Windows. Works with Windows 10 and Windows 11 (32-bit and 64-bit).
Download for WindowsBelton OnDemand Agent for macOS. Works with macOS 10.15 (Catalina) or later, including Apple Silicon.
Download for MacAccess your support tickets, view service history, and manage your account.
Open PortalWhen you need remote support, start by contacting our team via phone or logging a support ticket. One of our technicians will guide you through the process and let you know when to run the remote support tool.
Once you're ready, click the download button above for your operating system. After the download completes, run the application. You may see security prompts asking for permission, which is normal. The tool will display a unique session ID and password. Share these with your Belton technician over the phone, but never share them with anyone else.
When the technician connects, you may be asked to confirm the connection. You'll be able to watch everything they do on your screen, and you can end the session at any time by closing the application or clicking the disconnect button.
Is remote support secure?
Yes. Our remote support tools use end-to-end encryption. Sessions are one-time only and require your explicit permission to connect. You can see everything the technician does and can end the session at any time.
Do I need to install anything permanently?
No. The support tool runs temporarily and does not install anything on your computer. Once the session ends, no remote access is possible until you run the tool again.
What if I have a Mac and see a security warning?
macOS may require you to grant Screen Recording and Accessibility permissions. Go to System Preferences > Security & Privacy > Privacy, and enable these permissions for the support tool.
Can I use remote support outside business hours?
Yes, if you have 24/7 support included in your plan. Contact our support line and select the after-hours option to reach our on-call team.