A phone system that just works.
Old phone systems fail quietly: a box in the comms cabinet nobody can configure, lines that cost more than they should, and no way to work from anywhere else. This page walks you through moving to Belton VoIP, a hosted business phone system priced per user per month, and the one step that needs real care: moving your numbers without losing a single call.
Five phases, no missed calls.
The mapAssessment
30 to 45 minutesNo chargeWe look at what you have and what it really costs: the current system, the line rental, the call charges, and the contracts behind them. Then we listen to how calls actually flow through your business, because the phone system should fit the way you answer, not the other way round.
- A recent phone bill, so the comparison is honest
- How calls should be answered: who rings first, what happens after hours
- Every number you own, including the fax number nobody talks about
Design & scoping: the plan and the price
Price is fixed hereWe design your call flows: ring groups, menus, voicemail-to-email, business hours and holiday behaviour, plus who gets a desk handset and who just uses the app on their laptop or mobile. The scope fixes the per-user monthly price, any handset hardware, and the one-off setup work.
- Per-user monthly pricing, from $28 per user plus GST
- Handsets, headsets and any hardware, itemised
- Every call flow, drawn so you can see it
- The porting plan for every number you own
- Sign-off on the call flows: you know your callers best
- The decision on handsets versus apps per person
Nothing is ordered and no porting request is lodged until you approve. Your current system keeps working throughout.
Build & number porting
The careful bitThe new system is built and tested alongside the old one. Meanwhile we lodge the porting requests to move your numbers across. Porting runs on carrier timeframes, not ours, so we manage the dates and keep you told: your numbers are the identity of your business, and they move once, cleanly, on a scheduled day.
- New system configured with your call flows and tested with real calls
- Porting requests lodged and tracked for every number
- Handsets pre-configured and delivered ready to plug in
- The account details your current numbers sit under; porting fails on mismatched paperwork
- Do not cancel the old service yourself: cancelling before the port completes can forfeit the numbers
Go-live & training
Port dayOn the scheduled day your numbers cut across to the new system. Calls land in the new call flows, handsets ring, and we are watching the first calls come through. Your team gets a short, practical session: transferring, holding, voicemail, and using the mobile app, which is most of what anyone needs.
- Numbers port across; we test inbound and outbound immediately
- A short hands-on session for your team, plus a one-page guide
- The old service is cancelled only after the port is proven complete
Run & adjust
OngoingCall-flow changes stop being a technician visit and become a quick request: a new starter, a changed menu, different holiday hours. The system is monitored and managed with the rest of your environment, and because it is hosted, an internet or power failure at the office can divert calls to mobiles instead of ringing out to nothing.
- Call-flow and user changes handled by the helpdesk
- One predictable per-user monthly cost
- Business mobile plans available alongside, from $35 per month plus GST
What you can hold us to.
Both ways- A fixed per-user monthly price before you commit
- Every number ported and proven before the old service is cancelled
- Call flows you signed off, drawn and tested before port day
- The porting paperwork managed for you, dates communicated honestly
- A real phone bill for the comparison, and the account details for porting
- Sign-off on the call flows before build starts
- Do not cancel anything with your current provider; we time that with the port
Start with
the bill.
Send us a recent phone bill and we will show you the comparison. If staying put is cheaper, we will tell you that too.
