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Managed Service Agreements

You pay us a monthly fee - and we become responsible and accountable for everything IT. Easy.

An entire IT department keeping a watchful eye on your computer activity – and available to help at a moment’s notice – for one, affordable monthly payment.

If your business doesn’t warrant in-house IT support but you still want the reassurance of having someone overseeing your day-to-day IT requirements, a managed service agreement could be right up your alley.

Fewer day-to-day issues.

By performing regular maintenance and monitoring your systems, we can keep your computers running more smoothly, reducing downtime and keeping productivity levels high.

Priority support in the event of an emergency.

If a problem does arise, you just need to pick up the phone or email our help desk and an experienced technician will be available to answer your questions and solve your problems. Your business will also benefit from priority on-site support, should the incident require it.

Flat-rate IT support.

Our managed service agreements enable you to budget your IT needs. In fact, our proactive approach to maintenance should actually save you money in the long run, because we’ll be taking care of any potential problems before they have a chance to escalate.

And with our Comprehensive Support Agreement, you’ll be able to call for help without having to worry about increasing your IT costs.

Peace of mind.

All our clients agree; our watchful eyes take a huge weight off their shoulders, leaving them free to concentrate on building their business, instead of worrying about disruptive and costly IT problems.

A plan to suit your needs.

If you’re a new client to Belton, we’ll start with a detailed review of your current IT environment, to get you into the right level of plan for your business needs.

We offer three levels of managed service agreements:


24/7x 365 monitoring of your network and servers, to spot and manage potential problems before they become a major issue and ensure your machines are always running to the best of their ability.

This plan also enables us to perform certain maintenance tasks earlier than scheduled if necessary, preventing disasters and outages.


24/7x 365 monitoring of your network and servers PLUS scheduled preventative maintenance. This enables us to keep your technology secure and up-to-date, minimising the risk of potential failures and ensuring your systems continually run at optimal performance.

This plan covers the cost of monthly monitoring and maintenance on your network, servers and desktops, with support and additional projects charged at a discounted hourly rate.


24/7x 365 monitoring of your network and servers PLUS scheduled preventative maintenance, PLUS the reassurance of ongoing support and training whenever it’s needed.

This plan covers the cost of monthly maintenance on your network, servers and desktops, plus all regular IT support when required. Additional projects are charged at a discounted hourly rate.

A block purchase of hours may be more suited to your business IT needs. This agreement enables you to purchase a monthly allocation of hours, which can then be used for any of our services.

You could use your hours for:

  • Help desk support.
  • Phone support.
  • Email support.
  • Off-site support.
  • On-site support.
  • Remote support.
  • Project work.
  • New server/ workstation installations.
  • Third party software support.
  • Consultation.
  • Software design/ programming.
  • Database configuration.
  • Network design/implementation.

 

Hours that are not used during the issued month are carried over but will expire 12 months after the initial purchase date. Any additional hours will be charged at an agreed hourly rate.

Get the right plan for your business needs.

Contact our team on 0800 Belton (235866) or email info@belton.co.nz and together we’ll find the right level of IT support to suit your business.